![]() Shopee Mall is trusted by over 4,500 partner brands in Malaysia and many of whom are integrating their offerings and campaigns with us to better serve their customers." When faced with two similar sellers, 6 in 10 customers still choose official Shopee Mall brands because Shopee ensures users receive twice their money back if the products purchased on Shopee Mall are not authentic. Kenneth Soh, Head of Marketing Campaigns at Shopee Malaysia said, "It's encouraging for brands to know that Malaysian consumers are very discerning online and will be loyal to brands that can be trusted. On the other hand, 49% preferred being rewarded with vouchers and discounts over personalisation. These respondents equated personalised engagements with: 25% loved product recommendations and bundles that fit their needs, 14% trusted in safe and secure packaging, 8% timely chat responses, and 4% personal gift surprises. 5 in 10 shoppers repeatedly return to their favourite stores for more than 4 years due to in-app personalization and engaging recommendations. ![]()
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